Refund policy

RETURN & REFUND POLICY

At Alan Mizrahi Lighting, we want every order to arrive exactly as expected. Because many of our fixtures are handcrafted and made to order, return eligibility depends on the type of product purchased.

STANDARD ELIGIBLE ITEMS

Eligible standard items may be returned within 30 days of delivery, provided that:

  • The item is unused and unassembled.
  • The item is in the same condition in which it was received.
  • All original packaging, parts, accessories, and documentation are included.
  • Proof of purchase is provided.
  • The return has been authorized by Alan Mizrahi Lighting before shipment.

Please do not return any item without prior authorization.

CUSTOM AND MADE-TO-ORDER ITEMS

Custom, personalized, modified, and made-to-order products are generally non-returnable and non-refundable once production has begun.

Where possible, cancellation or modification requests should be submitted within 48 hours of placing the order.

Approval depends on the production status of the item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order carefully upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect:

  1. Note the issue on the delivery receipt when possible.
  2. Take clear photographs of the packaging and product.
  3. Contact us promptly with your order number and photographs.

We will review the issue and determine the appropriate solution, which may include repair, replacement, exchange, or refund.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

  • Custom or made-to-order products
  • Personalized or modified products
  • Items that have been assembled or installed
  • Products damaged after delivery by the customer
  • Sale or clearance items
  • Gift cards

REFUNDS

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Additional time may be required for your bank or card provider to post the funds.

If more than 15 business days have passed since your approved refund and you have not received it, please contact us.

RETURN SHIPPING

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer and are non-refundable.

Any applicable return shipping, handling, or restocking charges will be communicated before the return is authorized.

EXCHANGES

If an eligible standard item needs to be exchanged, please contact us before returning it.

Custom and made-to-order products are not eligible for standard exchanges unless the item is damaged, defective, or incorrect.

CONTACT US

To request a return or for questions regarding this policy, please contact:

Alan Mizrahi Lighting
63-44 Saunders St, Suite 105
Rego Park, NY 11374
United States

Email: order@alanmizrahi.net
Telephone: +1 (214) 628-0210

Online business — no public retail store.