FAQs
Frequently Asked Questions
Here are answers to the most common questions from our clients. For personalized assistance, our concierge team is here to help.
We offer worldwide shipping with careful packaging to ensure your chandelier arrives safely. Shipping costs and timelines depend on the destination and order size.
Yes, every chandelier is bespoke. Choose materials, size, and crystal types. Our team will guide you through the design process to bring your vision to life.
Installation is available in select regions. We can also provide detailed installation instructions for DIY setups or your local professionals.
We stand by our craftsmanship. All chandeliers come with a warranty covering manufacturing defects. Contact our team for details and claims.
You can order online. If you have questions about any particular item, contact us by phone or email.
We try our best to deliver goods as soon as possible, usually it takes between 1-3 weeks, maximum 6 weeks. All products come directly from the United States.
We are confident you will be happy with your purchase. If you change your mind within the first few days, please cancel your order ASAP before it is sent to the manufacturer. Most products are made to order.
We deliver to all cities throughout the United States, UK Mainland, and select European countries.
Most items are delivered flat-packed to avoid damage. You can request assembly from us in zone M25 for an extra fee, or assemble locally near your location.
We offer FREE delivery, FREE help with interior design (contact our office for details), and VERY COMPETITIVE PRICES. Our main goal is maximum customer satisfaction.
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